debor045

The Secret to Customer Satisfaction In the world of business, many famously claim that the customer is king. But little known to business owners is a simple fact that the often overlooked employees are even more necessary. More often than not, the employees are the interface between the firm and the customers. Sir Richard Branson said, "Take care of your people, and they would take care of your customers". It is tough to argue with him on that one. With only 61% of the workforce worldwide reporting to be satisfied with their jobs according to a 2014 Aon Hewitt survey, the cost of doing business remains high with a less-than-pleasant employee turnover. When a company has fulfilled employees, they will call in sick less often, stay on the job, own their roles and tasks, and productivity will be over the roof. More so, customers will also come back as they know the person on the other end of the line cares for them. It doesn't take much to start caring for your employees. Th...